|Returns Policy :|
Partridge Promotions Ltd prides itself on offering an exceptional service and providing our customers with the high class product they ordered, arriving in great condition at the earliest opportunity. Very infrequently however we find that the merchandise is damaged in transit or may not be exactly what the customer had been hoping for. In such situations we try and minimise any inconvenience and we will try and rectify the issue as swiftly as possible.
We operate a hassle free 28 Day Returns Policy which we even extend during the festive period (Please see below).
You can return your merchandise to us for any reason at all. We'll be happy to provide you with either a replacement or a refund as long as you return your purchase to us in the condition in which you received it within 28 days of delivery. The item must be in full saleable condition ie, has not been worn or damaged, have all original tags and labels attached, be free from animal hair, stains etc and must be in its original packaging. If a different size or design has been requested and this is not in stock we will contact you to straight away to inform you of the date we expect to be able to ship this item.
If you wish to return any item, please complete the returns slip included and send to :
Partridge Promotions Ltd
Unit 9 Sovereign Court
Poulton Business Park
We advise you send any returns back to us by Royal Mail Recorded Delivery, the cost of which we will reimburse to you. If you choose to use any other courier service the amount we will reimburse will be limited to that of the equivalent Royal Mail Recorded Delivery. Returns are sent at your own risk and the goods remain your responsibility until they arrive back with ourselves.
Festive Period extension :
One of the busiest times of the year for us is the run up to Christmas as all of our merchandise products make excellent presents for family and friends. As more and more people are starting their Christmas shopping earlier these days, we appreciate that many items purchased may not be received as gifts until after our standard 28 day returns policy. To make life a little easier, any orders placed from November 1st until December 21st will be able to be returned or exchanged upto 14th January the following year.